As a customer success (CS) professional, you know that more often than not, product feedback gets channeled through the CS team.
All this customer feedback data can be a rich source of inspiration and validation for how product teams build new products and features. But how can CS effectively manage the torrent of incoming customer ideas, ensure feedback makes it to the right people, and ultimately close the loop with their customers?
Join Hannah Chaplin, director of product marketing at Pendo, and Rebecca Notté, product operations manager at Pendo, as they explore common feedback challenges felt by CS professionals. They’ll share practical steps to help CS leverage feedback to better collaborate with Product, and show you how you can start addressing common feedback challenges using Pendo. You’ll learn how to:
